Patti Epstein
Deputy Secretary, State of WI Department of Financial Institutions (DFI)
Madison, Wisconsin
email pepstein2@charter.net
LinkedIn Profile
Driving operational excellence and delivering organizational change resulting in improved financial performance

Board Profile

Chief Operating Officer, business owner, board member, and committee chair who serves on or has interfaced with over 15 private and not-for-profit companies. Patti has a national presence in the healthcare, fintech, and critical power industries and is an owner of a business profitable for the last 25 years. She has considerable fiduciary experience and expertise in compliance with state and national regulations. Experienced with fifteen acquisitions in technology and fintech. She is certified in cryptocurrency, flexible compensation, change management, and six sigma. Well suited to join audit, compensation, and compliance committees.

Board Experience

Corporate Board Experience
Gallant Knight Limousine Service, Executive Board Vice President (Current, 18 years)
Inacom Information Systems, Executive serving as board director (3 years)
Madison Freight Systems, Inc., Executive Board Vice President (17 years)

Non-profit Board Experience
Tempo-Madison Board member, Project Reach co-chair, Membership chair (current, 3 years)
Madison Trust for Historic Preservation Board of Trustees, Past President, Governance chair (2 years)

Advisory Board Experience
Wisconsin Remote Notary Council (current, 2 years)
UW Health Patient Family Advisor Council (current, 3 years)
UW Health Communications Advisor (current, 3 years)
United Way Nonprofit Board Training Committee (1 year)
UW Health MyChart Council (current, 4 years)
LinkedIn Advisor (current, 4 years)
UW Health Fall Prevention Work Group (2 years)
Madison Business & Education Partnership (2 years)
Leadership Executive Advisory Panel for Neway Directions (1 year)
McFarland Business & Education Partnership Council (4 years)
Gan HaYeled Preschool Advisory Committee (4 years)
Lilith Computer Group Advisory Council (5 years)
Youth Apprenticeship IT Program Advisory Committee (5 years)

Professional Summary

State of Wisconsin Department of Financial Institutions, Deputy Secretary, Madison, WI (2019 to present) Government agency, 143 employees, $98M program revenue, $18M budget
Serve as Chief Operating Officer for the Department with four regulatory and licensing divisions/offices, the Division of Administrative Services and Technology (budget, personnel, procurement, and information technology services) and the Office of Financial Capability.

Nurses on Boards Coalition, Strategic Programs Director, Madison, WI (2016 to 2019) Nonprofit startup with a mission to improve health in communities across the nation through the service of nurses on boards, 2 employees
Partnered with Executive Director on business startup including business planning, set up of business services, devising systems, and creating policies and procedures successfully launching a national 501(c)3 public charity.

  • Established nationwide infrastructure including constituent database and network of volunteers in all 50 states growing organizations presence in 12 months.
  • Accomplished initial goal of 10,000 nurses on boards by 2020.

TASC (Total Administrative Services Corporation), Director of Administration, Madison, WI (2006 to 2010) Nation’s largest independently owned third-party benefits administrator, 1,000 employees, $100M
Oversaw day-to-day operations and added to the bottom line while managing complex projects and fostering corporate culture.

  • Provided leadership to five acquired entities including personnel and benefit plan administration for products not yet transitioned to corporate platforms.
  • Orchestrated brand conversion, spearheaded end-to-end migration to a new processing platform, and added innovative features to over one million debit cards ensuring data integrity with minimal downtime and significantly affecting the bottom line.

JT Packard, Service Delivery Director, Verona, WI (2006 to 2010)
Nation’s largest independent service provider for network-critical power equipment, 300 employees, $35M
Directed 24 x 7 operations of a national Field Service team of 173 to deliver customer service, support, and repair of critical power equipment.

  • P&L accountability; responsible for service revenue of $35M.
  • Ensured client satisfaction for 1,600 accounts, ensuring timely delivery of contracted services for 13,200 pieces of equipment in all states.

Inacom Information Systems, Vice President of Employee Services/Operations, Madison, WI (1997 to 2006) Solution provider specializing in technology consulting, education, and procurement, 150 employees, $80M
Overall responsibility for Facilities and Human Resources departments.  Directed Operations, Internal Systems, Marketing, Purchasing, and Service and Support departments.  P&L accountability.

Recognition & Awards

TASC President’s Award of Distinction for Operational Excellence

Microsoft #1 Worldwide Learning Solution Partner – Inacom Education

Personal

Married with one amazing son. I have a curiosity to learn and enjoy experiencing new things. Passionate about economic empowerment, healthcare, and the Wisconsin Badgers.

Additional Documents

Board Bio Epstein-Patti-_Board-Bio-draft-2023.docx Board Brief Resume-draft.docx

Industry

Financial ServicesGovernment/PoliticsProfessional ServicesTechnology/Digital

Company Revenue

$50M to $250M

P&L Responsibility

$50-100M

Level of Expertise

CxO/President

Skills

Diversity, Equity & InclusionFinancial ExpertHuman ResourcesRisk & Compliance

Board Experience

PrivateNon-for-profitAdvisoryFamily-Owned

Leadership on Board

DirectorAdvisorBoard ChairCommittee ChairCommittee Member

Committees

FinanceNominating & Governance